Author of The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.
Oct 13, 2015
Robert Spector
Author of The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.
He is the author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.
Robert is a best-selling author, international speaker, and customer service expert. Based in Seattle, he has helped companies create their customer service experiences for over 30 years.